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Frequently asked questions

Expand a question to read the answer. For walkthroughs, see the buying and selling guides.

General

  • The SitePost Marketplace is a marketplace for authentic British images from independent creators. Each listing is offered with an exclusive license at a fixed price of 99p per image, so buyers know exactly what they pay and creators are supported directly.

  • Every image on the marketplace is priced at 99p per purchase. That single payment covers the exclusive license for that buyer for that image on this platform.

  • After someone buys an image, it is delisted from the marketplace so no one else can purchase the same file here. The buyer receives broad commercial and personal use rights as described in our licensing help; the creator keeps copyright. See the Licensing page for full detail.

  • Creators who sign up, complete onboarding, and connect a Stripe Connect account can list eligible images from their media gallery. You must have the right to license the content you upload.

  • Images are organised into marketplace categories (such as construction, hospitality, nature, people, and architecture) so buyers can browse by theme. Choose the best fit when you list an image.

  • The marketplace is built around authentic UK photography and British creators. Buyers and sellers may be subject to regional availability for payments and Stripe; check Stripe and your account settings for your location.

  • If you see content that infringes rights, violates guidelines, or encounter a technical or payment problem, contact support through your usual SitePost support channel or account help. Include listing links or purchase details where relevant.

Buyer

  • Browse or search the marketplace, open an image you like, and use the purchase flow on the listing page. After payment succeeds, you can access the full-resolution download from your purchases area.

  • Payments are processed securely through Stripe. Available methods depend on Stripe and your region (typically card and other methods Stripe enables for the checkout).

  • Digital goods and licenses are usually final once delivered. If a transaction fails, duplicates, or there is a clear platform error, contact support with your purchase reference. Refunds, when applicable, are handled in line with applicable law and our terms.

  • Your license covers commercial and personal use in line with our licensing explainer—websites, social, marketing, and similar uses—without reselling the image as stock on this platform. Restrictions on sensitive uses (e.g. defamatory or illegal use) still apply.

  • After purchase, go to My Purchases and use the download action for that order to get the full-resolution file. Keep a backup; access is tied to your account.

  • No. The creator retains copyright. You receive a license to use the image as described; you do not acquire ownership of the underlying copyright.

Seller

  • Create an account, complete creator onboarding, connect Stripe Connect, upload images to your media gallery, then use the blue star control on an asset to list it on the marketplace and pick a category.

  • Stripe Connect is how the marketplace pays you. You complete Stripe’s onboarding so we can split each sale: your share is sent to your Connect account according to Stripe’s payout schedule.

  • On a 99p sale, the creator receives 79p before any tax or Stripe fees that may apply to your account. The remainder covers platform and payment costs.

  • The platform retains 20% of the 99p list price—that is 20p per sale—before payment processing. Your net creator share is 79p per sale at this price point.

  • Stripe processes payouts on its standard schedule for your country and account type (e.g. rolling or manual payouts). Check your Stripe Dashboard for exact timing and minimums.

  • Only content you own or fully control, that does not infringe others’ rights, and that meets our content guidelines—no illegal material, misleading depictions, or third-party IP you cannot license.

  • Yes. You can withdraw a listing from the marketplace from your dashboard flows (withdraw listing) as long as the image has not already been sold. Once sold under an exclusive license, it is delisted automatically.

  • You keep copyright. The buyer gets a license to use the work as described; you may still use your own portfolio or non-conflicting uses elsewhere unless you have agreed otherwise outside this platform. You cannot resell the same exclusive listing to another buyer here after it has sold.

Licensing details · Payouts