Request the removal
of your data.

You can delete your account yourself, in the app or on the website. In the SitePost mobile app: open the Me tab, scroll to Account, tap Delete my account, type DELETE and enter your password. On the website: sign in, go to Dashboard, Account (or Settings), choose Delete my account, type DELETE and enter your password.

Prefer not to, or cannot sign in? Email [email protected] from the address linked to your account, with "Delete my account" in the subject line, and we will do it for you.

Deletion from the app or website happens straight away: your account is deactivated, you are signed out everywhere, and your personal data is erased from our live systems. Backups are overwritten within 30 days. Requests by email are completed within 30 days, in line with UK GDPR. Some data, like billing records required by HMRC, must be kept for legal periods (typically 6 years) and is kept without your name.

If you are the only person in your workspace, the workspace is deleted with your account. If other people use your workspace and you are its only administrator, we will not delete it from under them: make someone else an administrator (or remove the other members) first, then delete your account.

Only want the data we received from Facebook or Instagram removed? That is deleted within 7 days, and usually straight away (see section 03).

All your media files, captions, brand voice configurations, social account tokens, posts (queued and historical), and account record. Your name, email address and profile photo are removed, your marketplace listings are withdrawn, and any team invitations you sent that were not accepted are deleted. Your workspace subscription is cancelled.

What we keep: records of marketplace sales and payments (the listing, amount and fee, without your name), which we must keep for tax purposes, and a record that your account was deleted.

Anonymised, aggregated usage data may be retained for product analytics. It cannot be linked back to you.

If you connected a Facebook Page or Instagram account to SitePost, you can delete the data we received from Meta without deleting your whole SitePost account. The quickest way is in Facebook: Settings & privacy, Settings, Apps and websites, remove SitePost and choose to send a deletion request. Meta tells us straight away and SitePost deletes the data automatically. Meta then gives you a confirmation code and a link to check the result.

What is deleted: the access tokens for the Pages and Instagram accounts you connected (those channels are disconnected), their Instagram handle, profile picture and follower count, the comments and replies held for the Engagement Inbox, and the id Meta gave your Facebook login for SitePost. What stays: the posts SitePost published for your business and their performance figures, which are your business's own content and remain in your SitePost account until you delete them or your account.

You can also email [email protected] with the subject "Meta data deletion". Either way, Meta data is deleted within 7 days, and we confirm by email if you wrote to us.

Fastest: use Delete my account in the mobile app (Me tab) or on the website (Dashboard, Account), as described in section 01.

By email: write to [email protected] from your account email with subject "Delete my account". You will receive a confirmation within 24 hours and a deletion completion notice within 30 days.