Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the SitePost platform, including our website at sitepost.co and web application at app.sitepost.co (together, the "Service"), operated by Rhino Socials Ltd ("we", "us", "SitePost").

These Terms constitute a legally binding agreement between you (or the organisation you represent) and Zanzero Investments Ltd. Where you accept on behalf of an organisation you confirm you have authority to bind that organisation.

Changes. We may update these Terms from time to time. Where a change is material we will give you at least 30 days' notice by email or in-app notification before the change takes effect. Continued use of the Service after the effective date of any revision constitutes acceptance of the updated Terms. If you do not accept a change you may terminate your account before the change takes effect.

Acceptance. You accept these Terms each time you access or use the Service. If you are a consumer (an individual acting wholly outside of a trade, business, craft, or profession) additional consumer rights apply as described throughout these Terms and under the Consumer Rights Act 2015.

SitePost is a trading name of Zanzero Investments Ltd, a company incorporated in England and Wales.

• Company number: 15409277
• Registered office: The Nurseries Burnt House Lane, Bransgore, Christchurch, England, BH23 8AL
• VAT number: Not currently VAT registered
• Email: [email protected]
• Website: sitepost.co

We are a provider of digital content and services within the meaning of the Consumer Rights Act 2015 and the Electronic Commerce (EC Directive) Regulations 2002.

Eligibility. You must be at least 18 years old to create an account. By registering you confirm you meet this requirement. We may ask for proof of age at any time and may suspend accounts where we have reasonable doubt.

Accuracy. You must provide accurate, current, and complete information during registration and keep it up to date. Providing false information is a breach of these Terms and may result in immediate termination of your account.

Security. You are responsible for keeping your login credentials confidential. You must notify us immediately at [email protected] if you suspect any unauthorised use of your account. We are not liable for loss resulting from unauthorised access to your account where you have not taken reasonable precautions to protect your credentials.

One workspace per organisation. Each organisation should maintain a single workspace. Creating multiple workspaces to circumvent plan limits is a breach of these Terms and may result in all associated accounts being suspended.

SitePost is a cloud-based social media automation platform. It allows workspace administrators and their teams to upload media, generate AI-assisted captions, schedule posts, and publish content to connected social media channels. Additional features include team collaboration, Growth Engine email outreach, and subscription-based plan management.

Availability. We aim to provide a reliable service but we do not guarantee that the Service will be available at all times or be free from interruptions, errors, or omissions. Planned maintenance, third- party outages, and factors outside our control may affect availability.

No guaranteed uptime SLA. Unless we have entered into a separate written service level agreement with you, we make no representation or warranty as to any specific level of uptime or availability. We will make reasonable efforts to restore the Service as quickly as practicable following any unplanned outage.

Changes to the Service. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time. Where we make a material change that negatively affects you as a paid subscriber we will give reasonable advance notice and, where appropriate, offer a pro-rata refund or the right to terminate without penalty.

Ownership. You retain full ownership of all images, videos, text, and other materials you upload to SitePost ("Your Content"). These Terms do not transfer any intellectual property rights in Your Content to us.

Licence to SitePost. By uploading or submitting Your Content you grant Zanzero Investments Ltd a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, process, and publish Your Content solely as necessary to provide the Service to you — including posting to connected social media accounts on your behalf. This licence terminates when you delete the relevant content or close your account, subject to reasonable caching and backup retention periods.

Your responsibility. You are solely responsible for Your Content and for ensuring it does not infringe any third party's intellectual property rights, privacy rights, or other legal rights, and that it complies with all applicable laws including those relating to copyright, defamation, and data protection. We may remove content that we reasonably believe violates these Terms or applicable law.

SitePost uses artificial intelligence to generate captions and other suggested copy based on Your Content and your account settings ("AI Content"). AI Content is provided as a starting point and for your convenience only.

Review before publishing. You are responsible for reviewing all AI Content before it is published. AI models can produce inaccurate, incomplete, misleading, or inappropriate output. You should not publish AI Content without applying your own judgement and editorial review.

No guarantee of accuracy. We make no warranty that AI Content will be accurate, suitable, or fit for any particular purpose. AI Content does not constitute professional, legal, financial, medical, or other regulated advice.

No liability for AI output. To the fullest extent permitted by law, we accept no liability for any loss, harm, or reputational damage arising from your publication of AI Content, whether or not you have reviewed it. Nothing in this clause excludes our liability for death, personal injury, or fraud caused by our negligence.

Authorisation. When you connect a social media account to SitePost you authorise us to access that account and post content on your behalf using the permissions granted through that platform's official API. You may revoke this authorisation at any time by disconnecting the account within SitePost or through the relevant platform's settings.

Platform compliance. You remain responsible for ensuring that your use of SitePost to post content complies with the terms of service, community guidelines, and API policies of each connected social media platform. You must not use SitePost to post content that would violate any platform's rules.

Platform policy changes. Social media platforms may change their APIs, policies, or features at any time without notice. We are not liable for any interruption to, or loss of, posting functionality caused by a platform changing or withdrawing access to its API, or suspending or restricting your account on that platform.

Meta data handling and deletion. We comply with Meta Platform Terms regarding the handling and deletion of data obtained through the Facebook and Instagram APIs. When you disconnect a Meta account or when Meta notifies us of a data deletion request, we will purge stored access tokens and Meta-derived identifiers within 48 hours. For full details on how to request deletion of your Meta data, see our Data Deletion Instructions. Our Privacy Policy explains what data we collect from Meta, how we store it (including encryption at rest), and your rights as a data subject.

Account owner responsibility. The person or entity that creates a workspace ("Account Owner") is responsible for all activity that occurs within that workspace, including activity by team members, contributors, and any other users granted access. You must ensure that all users of your workspace are aware of and comply with these Terms.

Contributor access. Workspace Owners and Admins may invite Contributors who can upload media via the SitePost mobile app. Contributor access can be revoked by a Workspace Admin at any time. SitePost is not responsible for content uploaded by Contributors that you have authorised.

Liability for team actions. If a team member or contributor causes a breach of these Terms, the Account Owner is liable for that breach to the same extent as if they had committed it personally.

You must not use SitePost to:

• Upload, publish, or transmit content that is unlawful, defamatory, obscene, discriminatory, or that incites hatred or violence;
• Send unsolicited commercial communications (spam) or use the Growth Engine email feature in a manner that violates the Privacy and Electronic Communications Regulations 2003 or any applicable anti-spam law;
• Impersonate any person, organisation, or brand, or falsely claim affiliation with any person or entity;
• Attempt to gain unauthorised access to any part of the Service, other user accounts, or our infrastructure;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Service;
• Scrape, harvest, or systematically extract data from the Service using automated means without our express written permission;
• Use the Service in a way that could damage, overburden, or impair the platform or interfere with any other party's use;
• Infringe any intellectual property right, privacy right, or other legal right of any third party.

Breach of this clause may result in immediate suspension or termination of your account without notice and, where appropriate, referral to law enforcement authorities.

Free tier. SitePost offers a free tier with limited features. The free tier is provided as-is and we may modify or discontinue it at any time with reasonable notice.

Paid subscriptions. Paid plans ("Pro") are billed on a recurring monthly or annual basis as selected at checkout. Prices are displayed in GBP inclusive of applicable VAT unless stated otherwise. By subscribing you authorise us to charge your payment method on each renewal date.

Auto-renewal. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. We will send a reminder before any annual renewal. You can manage and cancel your subscription at any time from your workspace billing settings.

Cancellation. If you cancel a paid subscription you will retain access to paid features until the end of the current billing period. We do not provide partial refunds for unused time within a billing period, except where required by law.

14-day cooling-off period (consumers). If you are a consumer you have the right to cancel a new paid subscription within 14 days of purchase under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason, provided you have not already made full use of the Service during that period. To exercise this right contact us at [email protected] before the end of the 14-day period. If you requested immediate access and have used the Service, you may be entitled to a pro-rata refund for unused days.

Price changes. We may change subscription prices from time to time. We will give you at least 30 days' notice of any price increase. If you do not accept the new price you may cancel before the change takes effect.

Failed payments. If a payment fails we may suspend access to paid features until the outstanding amount is settled. We will notify you by email before suspension.

SitePost's IP. The SitePost platform — including its software, design, trademarks, logos, and documentation — is owned by or licensed to Zanzero Investments Ltd and is protected by copyright, trade mark, and other intellectual property laws. You must not copy, reproduce, or create derivative works from any part of the platform without our express written consent.

Your content. As stated in Section 5, you retain ownership of Your Content. Nothing in these Terms transfers your IP rights to us.

AI-generated captions — shared use. AI Content generated from Your Content belongs to you and you may use it freely, including for commercial purposes. However, you acknowledge that SitePost retains the right to use anonymised, aggregated, and non-personally-identifiable data derived from AI Content interactions (for example, patterns of caption quality scoring) to improve our AI models and Service. We will not use identifiable images, brand names, or business data for this purpose without your separate consent.

Feedback. If you provide suggestions, ideas, or feedback about the Service ("Feedback") you grant us a perpetual, irrevocable, royalty-free licence to use that Feedback to improve the Service.

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains what personal data we collect, why we collect it, how we use it, with whom we share it, and what your rights are as a data subject. The Privacy Policy forms part of these Terms.

Where you use SitePost to process personal data belonging to your end users, customers, or team members, you act as a data controller and we act as a data processor on your behalf. Our obligations as processor are set out in our Data Processing Agreement, which is available on request at [email protected].

Cap on liability. To the fullest extent permitted by applicable law, our total aggregate liability to you arising out of or in connection with these Terms or the Service — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — is capped at the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim.

Excluded losses. We are not liable — whether in contract, tort, or otherwise — for any: (a) loss of profits; (b) loss of revenue; (c) loss of business or contracts; (d) loss of anticipated savings; (e) loss of goodwill or reputation; (f) loss of data beyond what is recoverable from our standard backups; or (g) indirect or consequential loss of any kind, even if we were advised of the possibility of such loss.

Mandatory exceptions. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be limited or excluded under English law; or (d) the statutory rights of consumers under the Consumer Rights Act 2015.

Consumer rights. If you are a consumer, your statutory rights under the Consumer Rights Act 2015 are not affected by anything in these Terms. The digital content we supply must be of satisfactory quality, fit for purpose, and as described. If it is not, you may be entitled to a repair, replacement, or in some cases a refund.

Termination by you. You may close your account at any time from your workspace settings. Termination does not entitle you to a refund for any unused portion of a paid subscription period (subject to your statutory cooling-off rights under Section 10).

Termination by us. We may suspend or terminate your account with immediate effect if: (a) you materially breach these Terms; (b) we are required to do so by law; (c) we reasonably suspect fraudulent or abusive activity; or (d) we discontinue the Service. Where we terminate without cause, we will provide at least 30 days' prior written notice and refund any prepaid fees for the remaining period.

Data on termination. Following termination or expiry of your account you will have a 30-day export window during which you may request an export of Your Content and associated data. After this period we may permanently delete your data, subject to any legal retention obligations. You can request a data export by contacting [email protected].

Survival. Sections 5, 6, 11, 13, 15, and 16 survive any termination or expiry of these Terms.

Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.

Jurisdiction. You and we each irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute or claim arising out of or in connection with these Terms, except as set out below.

Consumer rights preserved. If you are a consumer resident in another part of the United Kingdom or in another jurisdiction you may be entitled to bring proceedings in the courts of that jurisdiction, and the mandatory consumer protection laws of your country of residence may apply to you in addition to or instead of English law, to the extent required by applicable law.

Informal resolution. We encourage you to contact us at [email protected] before initiating formal proceedings. We will make reasonable efforts to resolve any dispute informally within 30 days.

Entire agreement. These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and Zanzero Investments Ltd regarding the Service and supersede all prior representations, agreements, or understandings (whether written or oral) relating to the same subject matter.

Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed from the Terms. The remaining provisions will continue in full force and effect.

Waiver. No failure or delay by us to exercise any right or remedy under these Terms will operate as a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, to any group company or in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided that your rights under these Terms are not materially diminished as a result.

Third-party rights. These Terms do not create any rights in favour of any third party under the Contracts (Rights of Third Parties) Act 1999.

Notices. Any formal notice to us under these Terms should be sent by email to [email protected]. We may send notices to the email address associated with your account.

If you have any questions about these Terms, wish to exercise a legal right, or want to make a complaint, please get in touch:

We aim to respond to all enquiries within 5 business days. If you are a consumer and are not satisfied with our response, you may refer your complaint to an alternative dispute resolution (ADR) scheme or to the courts as described in Section 15.